Tickets

Tickets

Tilgate Zoo

Animal experience terms

Please read these terms and conditions carefully before making a booking for any of our close encounter animal experiences.

Terms and conditions

participants must be at least seven years old apart from meet the meerkats which is six years old

a parent or guardian must accompany a child under 16 years old

if appropriate, a parent or guardian must accompany an individual with special needs

one accompanying parent or guardian will be admitted to the zoo free of charge

additional family members, guardians or friends are not allowed behind the scenes

eating, drinking or smoking during the encounter is not permitted

appropriate clothing and footwear must be worn such as jeans, trainers, waterproofs

Health and safety advice

details of known allergies, special needs or medical conditions should be disclosed

participants should have an up-to-date tetanus vaccination

existing cuts and abrasions should be covered with waterproof dressings

disposable gloves should be worn if instructed by the keeper

do not enter any enclosures unless instructed to do so by the keeper

do not touch any animal unless told it is acceptable by the keeper

do not eat food intended for the animals

do not place your fingers or hands in your mouth during the experience

do not kiss the animals

do not sit, stand or climb on furnishings unless told it is acceptable by the keeper

remain close to the keeper and do not wander off

hands should be washed before and after touching the animals, their food and enclosure

any accident or injury should be reported immediately to the keeper

in the event of an emergency, follow the instructions given by the keeper

Cancellation policy

no refunds will be issued regardless of notice given

to rearrange the date of an encounter, we require a minimum of 24 hours’ notice

If you need any further information, please call us on 01293 521168 or email tilgatezoo@crawley.gov.uk.