Tilgate Zoo

Animal experience terms

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Please read these terms and conditions carefully before making a booking for any of our close encounter animal experiences.

Terms and conditions

  • participants must be at least seven years old apart from meet the meerkats which is six years old 
  • a parent or guardian must accompany a child under 16 years old 
  • if appropriate, a parent or guardian must accompany an individual with special needs 
  • one accompanying parent or guardian will be admitted to the zoo free of charge 
  • additional family members, guardians or friends are not allowed behind the scenes 
  • eating, drinking or smoking during the encounter is not permitted 
  • appropriate clothing and footwear must be worn such as jeans, trainers, waterproofs 

Health and safety advice

  • details of known allergies, special needs or medical conditions should be disclosed 
  • participants should have an up-to-date tetanus vaccination 
  • existing cuts and abrasions should be covered with waterproof dressings 
  • disposable gloves should be worn if instructed by the keeper 
  • do not enter any enclosures unless instructed to do so by the keeper 
  • do not touch any animal unless told it is acceptable by the keeper 
  • do not eat food intended for the animals 
  • do not place your fingers or hands in your mouth during the experience 
  • do not kiss the animals 
  • do not sit, stand or climb on furnishings unless told it is acceptable by the keeper 
  • remain close to the keeper and do not wander off 
  • hands should be washed before and after touching the animals, their food and enclosure 
  • any accident or injury should be reported immediately to the keeper 
  • in the event of an emergency, follow the instructions given by the keeper 

Cancellation policy

  • no refunds will be issued regardless of notice given 
  • to rearrange the date of an encounter, we require a minimum of 24 hours’ notice 

If you need any further information, please call us on 01293 521168 or email tilgatezoo@crawley.gov.uk.